We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@superaworld.com. Please note that returns should be sent to the following address:

SUPERA B.V. Naritaweg 52
1043BZ Amsterdam
The Netherlands

If your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Items sent back to us without prior request will not be accepted.

For any return inquiries, you can always reach out to us at info@superaworld.com.

Damages and Issues

Please inspect your order immediately upon receipt and contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (including special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for items on sale or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned earlier, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@superaworld.com.